Shipping Policy

Effective Date: July 28, 2026

Proper Tattoo is committed to processing and shipping your order as quickly and accurately as possible. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after they leave our facility.

1. Order Processing

Most in-stock orders are processed within 1–3 business days after payment has been successfully authorized.

Orders are processed Monday through Friday, excluding weekends and recognized holidays.

During periods of high order volume, product launches, promotional events, or holidays, processing times may be extended.

Orders are not processed or shipped on weekends or holidays.

Order Cancellations

Orders may be canceled before processing begins.

Once an order has entered processing or has been shipped, it generally cannot be canceled and will instead be subject to our Return & Refund Policy.

Pre-Order Items

Orders containing pre-order or backordered items will generally ship once all items are available, unless otherwise stated on the product page or during checkout.

2. Shipping Methods

We ship using trusted carriers, including:

  • USPS
  • UPS
  • FedEx
  • DHL (where available)
  • Other regional carriers as necessary

Carrier selection is determined at Proper Tattoo's sole discretion unless a specific shipping method is selected during checkout.

Orders containing multiple items may ship in separate packages at no additional cost. Separate shipments may arrive on different dates depending on inventory availability and carrier routing.

3. United States Shipping

We currently offer free standard shipping on qualifying U.S. orders as displayed during checkout.

Standard ground shipping generally arrives within approximately 5 business days after shipment, although actual delivery times vary depending upon destination, weather, carrier performance, and other circumstances beyond our reasonable control.

Expedited shipping options may be available during checkout for an additional charge.

4. International Shipping

Proper Tattoo proudly ships worldwide.

Shipping rates, duties, taxes, customs fees, and available delivery methods are calculated during checkout whenever possible.

If your country is unavailable during checkout, please contact info@proper-tattoo.com, and we will make reasonable efforts to accommodate your order.

International delivery estimates vary by destination and are provided for convenience only.

5. Customs, Duties & Import Taxes

International customers are solely responsible for all:

  • Import duties
  • Customs fees
  • VAT
  • GST
  • Brokerage fees
  • Other governmental taxes or charges

Proper Tattoo has no control over these charges and cannot estimate their amount.

Failure to pay customs charges that results in returned, abandoned, or destroyed shipments may reduce or eliminate any refund otherwise available.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Proper Tattoo is not responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from:

  • Incorrect addresses
  • Missing apartment, suite, or unit numbers
  • Invalid postal codes
  • Customer entry errors

If your order has not yet shipped, we will make reasonable efforts to update your shipping address upon request.

Once an order has been transferred to the shipping carrier, address changes may no longer be possible.

7. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates are provided directly by the shipping carrier.

Proper Tattoo cannot control delays in carrier scans, tracking updates, or delivery notifications.

8. Delivery Estimates

Estimated delivery dates displayed on our website or provided by shipping carriers are estimates only and are not guaranteed.

Delivery delays may occur because of:

  • Weather
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Natural disasters
  • Labor disruptions
  • Public holidays
  • Security inspections
  • Other events beyond our reasonable control

Proper Tattoo shall not be liable for delays caused by shipping carriers or missed estimated delivery dates.

9. Risk of Loss, Lost, Stolen & Missing Packages

Risk of loss transfers to the customer once the shipment has been accepted by the shipping carrier.

If tracking indicates that a package has been delivered but cannot be located, customers should first:

  • Verify the shipping address
  • Check around the delivery location
  • Check with household members
  • Check with neighbors
  • Contact the shipping carrier
  • Contact the local postal facility, if applicable

Proper Tattoo will gladly assist in opening a carrier investigation where appropriate but cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

10. Damaged Shipments

If your order arrives visibly damaged:

  • Photograph the package before opening.
  • Photograph all damaged products and packaging.
  • Contact info@proper-tattoo.com within 7 days of delivery.

Claims submitted after this period may not qualify for replacement or reimbursement.

Proper Tattoo may require photographs, carrier documentation, inspection, or return of damaged merchandise before issuing a replacement, store credit, or refund.

11. Incorrect or Missing Items

If your order contains an incorrect item or is missing merchandise, please notify us within 14 days of delivery.

After verification, we will work to correct the issue as quickly as reasonably possible.

12. Refused or Undeliverable Shipments

Orders returned because of:

  • Refused delivery
  • Failure to claim the shipment
  • Incorrect shipping address
  • Customs refusal
  • Failure to pay duties or taxes

may be subject to:

  • Original shipping charges
  • Return shipping charges
  • Carrier fees
  • Applicable restocking fees where permitted by law

Shipping charges are generally non-refundable once an order has left our facility.

13. Hazardous Materials & Shipping Restrictions

Certain products—including tattoo inks, liquids, aerosols, and other regulated materials—may be subject to shipping restrictions imposed by carriers or applicable laws.

Proper Tattoo reserves the right to refuse shipment of products where prohibited by law or carrier regulations.

14. Subscription Shipments

Subscription orders are processed automatically according to your selected billing schedule.

Customers are responsible for updating shipping addresses and subscription details before the next renewal date.

Orders that have already entered processing generally cannot be modified or canceled.

15. Force Majeure

Proper Tattoo shall not be responsible for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • War
  • Terrorism
  • Government actions
  • Customs delays
  • Carrier disruptions
  • Labor shortages
  • Supply chain interruptions
  • Pandemics
  • Internet outages
  • Power failures
  • Acts of God
  • Cyberattacks

16. Shipping Policy Changes

Proper Tattoo reserves the right to modify or update this Shipping Policy at any time without prior notice.

The version published on our website at the time your order is placed shall govern that purchase unless otherwise required by applicable law.

17. Contact Information

Questions regarding shipping, delivery, or this Shipping Policy may be directed to:

Proper Tattoo

Website: https://www.proper-tattoo.com

Email: info@proper-tattoo.com

Business Hours:
Monday–Friday
9:00 AM – 5:00 PM Eastern Time