Effective Date: September 10, 2026
Proper Tattoo is committed to processing and shipping your order as quickly and accurately as possible. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after they leave our facility.
1. Order Processing
Most in-stock orders are processed within 1–3 business days after payment has been successfully authorized.
Orders are processed Monday through Friday, excluding weekends and recognized holidays.
During periods of high order volume, product launches, promotional events, or holidays, processing times may be extended.
Orders are not processed or shipped on weekends or holidays.
Order Cancellations
Orders may be canceled before processing begins.
Once an order has entered processing or has been shipped, it generally cannot be canceled and will instead be subject to our Return & Refund Policy.
Pre-Order Items
Orders containing pre-order or backordered items will generally ship once all items are available, unless otherwise stated on the product page or during checkout.
2. Shipping Methods
We ship using trusted carriers, including:
- USPS
- UPS
- FedEx
- DHL (where available)
- Other regional carriers as necessary
Carrier selection is determined at Proper Tattoo's sole discretion unless a specific shipping method is selected during checkout.
Orders containing multiple items may ship in separate packages at no additional cost. Separate shipments may arrive on different dates depending on inventory availability and carrier routing.
3. United States Shipping
We currently offer free standard shipping on qualifying U.S. orders as displayed during checkout.
Standard ground shipping generally arrives within approximately 5 business days after shipment, although actual delivery times vary depending upon destination, weather, carrier performance, and other circumstances beyond our reasonable control.
Expedited shipping options may be available during checkout for an additional charge.
4. International Shipping
Proper Tattoo ships to select international destinations.
Available destinations and shipping methods are displayed during checkout. International shipping charges are calculated at checkout based on the destination, order contents, package characteristics, and available carrier services.
International shipping charges paid at checkout do not include import duties, VAT, GST, customs charges, brokerage fees, or other destination-country taxes or fees unless expressly stated during checkout.
If your country is unavailable during checkout, please contact info@proper-tattoo.com, and we will make reasonable efforts to determine whether shipment is available.
International delivery estimates vary by destination and may be affected by customs processing, carrier restrictions, local regulations, and other circumstances beyond our reasonable control.
Certain products may not be eligible for shipment to every international destination.
5. Customs, Duties & Import Taxes
International customers are responsible for any applicable:
- Import duties
- Customs fees
- VAT
- GST
- Brokerage or carrier fees
- Other taxes, assessments, or charges imposed by the destination country
These charges are not currently collected by Proper Tattoo at checkout and may be assessed separately by the carrier, customs authority, or other governmental authority before or upon delivery.
Proper Tattoo does not control these charges and cannot guarantee or estimate the amount that may be assessed.
Customers are responsible for complying with applicable import requirements in their destination country and for paying any charges required for delivery.
Failure to pay required duties, taxes, customs charges, or carrier fees that results in a shipment being refused, returned, abandoned, or destroyed may reduce or eliminate any refund otherwise available, to the extent permitted by applicable law.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Proper Tattoo is not responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from:
- Incorrect addresses
- Missing apartment, suite, or unit numbers
- Invalid postal codes
- Customer entry errors
If your order has not yet shipped, we will make reasonable efforts to update your shipping address upon request.
Once an order has been transferred to the shipping carrier, address changes may no longer be possible.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information, when available.
Tracking updates are provided directly by the shipping carrier.
Proper Tattoo cannot control delays in carrier scans, tracking updates, or delivery notifications.
8. Delivery Estimates
Estimated delivery dates displayed on our website or provided by shipping carriers are estimates only and are not guaranteed.
Delivery delays may occur because of:
- Weather
- Customs inspections
- Carrier delays
- High shipping volumes
- Natural disasters
- Labor disruptions
- Public holidays
- Security inspections
- Other events beyond our reasonable control
Proper Tattoo shall not be liable for delays caused by shipping carriers or missed estimated delivery dates.
9. Risk of Loss, Lost, Stolen & Missing Packages
Risk of loss transfers to the customer once the shipment has been accepted by the shipping carrier, except where otherwise required by applicable law.
If tracking indicates that a package has been delivered but cannot be located, customers should first:
- Verify the shipping address
- Check around the delivery location
- Check with household members
- Check with neighbors
- Contact the shipping carrier
- Contact the local postal facility, if applicable
Proper Tattoo will gladly assist in opening a carrier investigation where appropriate but cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
10. Damaged Shipments
If your order arrives visibly damaged:
- Photograph the package before opening.
- Photograph all damaged products and packaging.
- Contact info@proper-tattoo.com within 7 days of delivery.
Claims submitted after this period may not qualify for replacement or reimbursement, except where otherwise required by applicable law.
Proper Tattoo may require photographs, carrier documentation, inspection, or return of damaged merchandise before issuing a replacement, store credit, or refund.
11. Incorrect or Missing Items
If your order contains an incorrect item or is missing merchandise, please notify us within 14 days of delivery.
After verification, we will work to correct the issue as quickly as reasonably possible.
12. Refused or Undeliverable Shipments
Orders returned because of:
- Refused delivery
- Failure to claim the shipment
- Incorrect shipping address
- Customs refusal
- Failure to pay duties or taxes
- Failure to pay applicable customs, brokerage, or carrier charges
may be subject to:
- Original shipping charges
- Return shipping charges
- Carrier fees
- Customs or brokerage charges
- Applicable restocking fees where permitted by law
Shipping charges are generally non-refundable once an order has left our facility, except where otherwise required by applicable law.
If an international shipment is abandoned or destroyed by a carrier or customs authority because required charges were not paid or the customer failed to comply with applicable import requirements, Proper Tattoo may be unable to issue a refund for the merchandise or shipping charges, to the extent permitted by applicable law.
13. Hazardous Materials, Batteries & Shipping Restrictions
Certain products—including products containing lithium-ion or other batteries, tattoo inks, liquids, aerosols, and other regulated materials—may be subject to destination-specific shipping restrictions imposed by carriers, customs authorities, or applicable laws.
The availability of a product on our website does not guarantee that the product can legally or safely be shipped to every destination.
Certain products may require special packaging, labeling, documentation, carrier services, or other handling requirements.
Proper Tattoo reserves the right to refuse, modify, or cancel shipment of products where shipment is prohibited or restricted by applicable law, carrier requirements, customs regulations, or safety requirements.
If an order cannot be shipped to the selected destination, Proper Tattoo will make reasonable efforts to notify the customer and provide appropriate options.
14. Subscription Shipments
Subscription orders are processed automatically according to your selected billing schedule.
Customers are responsible for updating shipping addresses and subscription details before the next renewal date.
Orders that have already entered processing generally cannot be modified or canceled.
International subscription shipments are also subject to applicable customs, duties, taxes, carrier restrictions, and product-specific shipping restrictions.
15. Force Majeure
Proper Tattoo shall not be responsible for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- War
- Terrorism
- Government actions
- Customs delays
- Carrier disruptions
- Labor shortages
- Supply chain interruptions
- Pandemics
- Internet outages
- Power failures
- Acts of God
- Cyberattacks
16. Shipping Policy Changes
Proper Tattoo reserves the right to modify or update this Shipping Policy at any time without prior notice.
The version published on our website at the time your order is placed shall govern that purchase unless otherwise required by applicable law.
17. Contact Information
Questions regarding shipping, delivery, international orders, customs, or this Shipping Policy may be directed to:
Proper Tattoo
Website: proper-tattoo.com
Email: info@proper-tattoo.com
Business Hours:
Monday–Friday
9:00 AM – 5:00 PM Eastern Time