Effective Date: July 24, 2026

At Proper Tattoo, we take pride in providing high-quality tattoo aftercare products, tattoo artist supplies, tattoo inks, and studio essentials. Your satisfaction is important to us. Please read this Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Most unused merchandise may be returned within 30 days of the delivery date, provided that:

• The item is unused.
• The item is unopened and in its original, sealed packaging (if applicable).
• All original labels, accessories, inserts, and packaging are included.
• The product is in resalable condition.
• Proof of purchase is provided.

Proper Tattoo reserves the right to refuse returns that do not meet these requirements.

First Purchase Satisfaction

If you are not satisfied with your first purchase of Proper Tattoo Aftercare, please contact us. Although opened hygiene products generally cannot be returned, we will work with you to find a fair solution, which may include, at our sole discretion:

• A replacement product
• Store credit
• A refund

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are not eligible for return unless they arrive damaged, defective, or were shipped incorrectly:

• Opened tattoo aftercare products
• Opened tattoo inks
• Opened lotions
• Opened balms
• Opened soaps
• Opened numbing products
• Opened artist glide products
• Opened stencil products
• Opened wipes
• Sterile products with broken seals
• Consumable products
• Gift cards
• Digital products
• Downloadable products
• Clearance or final sale items
• Customized or personalized products

Once a sealed hygiene product has been opened, it cannot be returned for resale.

Because every individual's skin, healing process, and tattoo are unique, Proper Tattoo cannot guarantee specific healing results or outcomes from the use of any aftercare product.

3. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Leaking
• Broken during transit
• Missing items
• Incorrectly fulfilled

please contact info@proper-tattoo.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of:
  • The shipping box
  • The shipping label
  • The damaged product
  • The internal packaging

Failure to report shipping damage within this timeframe may affect our ability to process your claim.

4. Return Merchandise Authorization (RMA)

Before returning any merchandise, you must obtain a Return Merchandise Authorization (RMA) from Proper Tattoo.

Returns received without prior authorization may be refused or returned to the sender.

Once your RMA has been approved, we will provide complete return instructions along with the authorized return shipping address.

5. Return Shipping

Unless the return results from our error or a verified product defect:

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping method and purchasing shipping insurance.

Proper Tattoo is not responsible for returns lost or damaged during return transit.

Free Standard Shipping

Free standard shipping may be available on qualifying orders as displayed during checkout. Eligibility, order minimums, and promotional offers may change without notice.

6. Inspection of Returned Merchandise

All returned merchandise is inspected upon receipt.

Refunds, exchanges, or store credit are issued only after inspection confirms that returned merchandise satisfies this policy.

Proper Tattoo reserves the right to reject returns showing:

• Signs of use
• Missing packaging
• Missing accessories
• Product contamination
• Customer damage
• Alteration
• Tampering

7. Refunds

If your return is approved:

• Refunds are issued to the original payment method whenever possible.
• Processing typically begins within 5–10 business days after inspection.
• Your financial institution may require additional time before the refund appears on your account.

Original shipping charges are generally non-refundable unless the return results from our error.

8. Exchanges

If you receive the wrong product or a defective item, Proper Tattoo may, at its sole discretion:

• Replace the product
• Exchange the product
• Issue store credit
• Issue a refund

Replacement availability depends upon current inventory.

9. Subscription Products

Subscription renewals are processed automatically according to the billing schedule selected during checkout.

Customers are responsible for canceling subscriptions before their next billing date.

Once a subscription renewal has been processed or shipped, it generally cannot be canceled or refunded except where required by applicable law.

10. Delivered Packages

Once a package has been marked Delivered by the shipping carrier, customers should first:

• Check around the delivery location
• Check with household members
• Check with neighbors
• Contact the shipping carrier

If the package still cannot be located, please contact Proper Tattoo and we will work with you to determine an appropriate resolution based on the circumstances.

11. Refused or Undeliverable Shipments

Orders returned because of:

• Incorrect shipping addresses
• Refused delivery
• Failure to claim delivery
• Customs refusal
• Failure to pay duties or taxes

may be subject to:

• Original shipping charges
• Return shipping charges
• Carrier fees
• Applicable restocking fees where permitted by law

12. International Orders

International shipping charges, customs duties, VAT, import taxes, brokerage fees, and other governmental charges are non-refundable.

Customers remain solely responsible for all import-related costs imposed by their country.

13. Order Cancellations

Orders begin processing shortly after they are placed.

Although we will make reasonable efforts to honor cancellation requests, we cannot guarantee cancellation once order processing has begun.

Orders that have already shipped cannot be canceled and must instead follow this Return & Refund Policy.

14. Fraud Prevention & Chargebacks

Proper Tattoo reserves the right to deny refunds, exchanges, returns, or replacements where we reasonably suspect:

• Fraud
• Abuse of this Return Policy
• Excessive return activity
• Chargeback abuse
• Product tampering
• Misrepresentation of product condition

Customers are encouraged to contact Proper Tattoo before initiating a payment dispute so we have an opportunity to resolve any issue.

We reserve the right to contest fraudulent or inaccurate chargebacks using available supporting documentation, including but not limited to:

• Order records
• Shipping and delivery confirmation
• Carrier tracking information
• Customer communications
• Photographic evidence

15. Limitation of Liability

Except where prohibited by applicable law, Proper Tattoo's responsibility for any approved return or warranty claim is limited, at our sole discretion, to:

• Replacement of the product
• Store credit
• Refund of the purchase price actually paid

Proper Tattoo shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use our products.

16. Your Consumer Rights

Nothing contained in this Return & Refund Policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection laws.

Where local law provides greater protections, those protections shall control.

17. Changes to This Policy

Proper Tattoo reserves the right to modify this Return &Refund Policy at any time.

The version posted on our website at the time an order is placed shall govern that purchase unless otherwise required by applicable law.

18. Contact Us

If you have questions regarding returns, refunds, exchanges, or this Return & Refund Policy, please contact us:

Proper Tattoo

Website: https://www.proper-tattoo.com

Email: info@proper-tattoo.com

Business Hours:
Monday–Friday
9:00 AM – 5:00 PM Eastern Time